Privacy Policy for Trydo School

TRYDO School, operated by Trydo Innovations Private Limited (“TRYDO School,” “we,” “our,” or “us”), respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, register for a program, make a payment, use our learning platform, or interact with our community.

By using our website or services, you acknowledge that you have read this Privacy Policy. Where consent is required by law, we will seek it separately and appropriately.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal details: Your name, email address, phone number, and WhatsApp number.

Account information: Login details and information associated with your TRYDO School account.

Payment information: Transaction IDs, payment status, billing details, and other information needed to process and verify payments. Payment card details and other sensitive payment credentials may be collected directly by our payment provider.

Learning information: Course progress, project submissions, assignments, feedback, and participation in learning activities or our community.

Communication records: Messages, support requests, emails, and other communications you send to us.

Technical information: Information such as IP address, browser type, device details, and website usage data, where collected through our website or service providers.

Marketing preferences: Your communication preferences and records of consent or withdrawal, where applicable.

We aim to collect only the information reasonably needed to provide our services, operate our business, and meet our legal obligations.

2. How We Use Your Information

We may use your information to:

Register your account and provide access to programs and learning resources.

Process payments and maintain transaction records.

Deliver lessons, projects, feedback, mentoring, and community support.

Respond to questions, complaints, and support requests.

Send essential messages about payments, account access, program schedules, and service changes.

Send promotional emails, WhatsApp messages, or SMS where we have the appropriate permission or other lawful basis.

Improve our website, learning experience, content, and services.

Detect fraud, prevent misuse, maintain security, and enforce our terms.

Comply with applicable legal, tax, accounting, and regulatory requirements.

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, except where permitted by applicable law.

3. Marketing Communications

We may offer newsletters, program announcements, events, and promotional updates.

Where required, we will ask for your consent before sending marketing communications. Enrolling in a paid program or requesting essential service information does not, by itself, mean you have agreed to receive every type of promotional message.

You can withdraw your marketing consent at any time by:

Using the unsubscribe link in a marketing email.

Following the opt-out instructions in an SMS or WhatsApp message, where available.

Contacting us at support@trydoschool.com.

Withdrawing marketing consent will not prevent us from sending essential service communications, such as payment confirmations, security notices, or important information about a program you have purchased, where permitted by law.

4. When We Share Information

We do not sell your personal information.

We may share relevant information with trusted service providers where necessary to operate our business, including:

Website hosting and technical service providers.

Payment gateways and payment-processing providers.

Email, SMS, and WhatsApp communication providers.

Learning management systems and community platforms.

Analytics, security, and customer-support tools.

Professional advisers, auditors, or legal representatives where necessary.

These providers may process information on our behalf or in accordance with their own applicable terms and privacy policies. We expect appropriate safeguards to be maintained when personal information is handled by our service providers.

We may also disclose information where required by law, a lawful government request, or to protect our legal rights and the security of our users.

5. Cookies and Website Analytics

Our website or service providers may use cookies and similar technologies to support website functionality, understand website usage, improve performance, and measure marketing campaigns.

You may be able to manage cookies through your browser settings or any cookie preference tool we provide. Disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain the necessary consent before using non-essential cookies or similar tracking technologies.

6. Data Storage and Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Depending on the information and system involved, safeguards may include access controls, account permissions, secure connections, and security measures provided by our service providers.

No website, application, or method of electronic storage can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we work to protect information appropriately and respond to security incidents as required by applicable law.

7. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining account records, resolving disputes, preventing fraud, and meeting legal or accounting requirements.

When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law, subject to any lawful retention requirements.

You may contact us to request deletion of your personal information. We may need to retain certain records where required by law or necessary to establish, exercise, or defend legal claims.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request information about the personal data we process about you.

Request correction of inaccurate or incomplete information.

Request deletion of personal information where applicable.

Withdraw consent for processing that relies on your consent.

Raise a privacy concern or submit a complaint.

Exercise any additional rights available under applicable data-protection laws.

To make a request, email support@trydoschool.com. We may need to verify your identity before acting on a request.

We will handle requests within the time limits and according to the procedures required by applicable law.

9. Children's Privacy

Our programs are intended for individuals who can legally enter into the relevant service agreement. If a program is made available to a person below the applicable age of majority, we will follow the consent and other requirements that apply to that person under relevant law.

Please contact us if you believe a child has provided personal information to us without the required authorisation.

10. Third-Party Websites and Platforms

Our website may link to third-party websites, payment pages, learning platforms, or community applications. Those services may have their own privacy policies and practices.

We encourage you to review their policies before providing information directly to them. We are not responsible for the independent privacy practices of third-party services, except to the extent required by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our services, business practices, or legal obligations change.

The updated version will be published on our website with a revised effective date. Where required by law, we will provide notice or seek consent before implementing relevant changes.

12. Contact and Privacy Complaints

For privacy questions, data requests, or complaints, contact us at:

Business: Trydo Innovations Private Limited

Brand: TRYDO School

Email: support@trydoschool.com

WhatsApp: +91 91600 10777

We will acknowledge and address complaints within the timelines required by applicable law.

By using our services, you acknowledge this Privacy Policy, subject to any consent requirements and rights provided by applicable law.